Patient Engagement Solutions That Maximize the Retention Rate

Overview

Patient engagement today is more than just a buzzword — it is a technological trend that is rapidly evolving and expanding. It helps healthcare businesses deliver improved patient outcomes, increase awareness and loyalty of the audience, grow patient bases, and sustain in competitive markets.

Our behavioral habits are closely interwoven with the healthcare information easily available on the net. Thus, according to Google, more than 7% of daily searches are related to health, and that is 70,000 healthcare searches every minute. Of course, it is essential to get vital information from professionals on reliable sources from hospitals or clinics. That is why patient engagement software companies can become trusted enlighteners and supporters.

With wearables, telemedicine, health apps, and others, we are active participants in healthcare innovation now. Moreover, 61% of patients want improved patient engagement opportunities to be more proactive with their physical and mental health and well-being.

As a result, patient engagement systems have become a necessity for modern healthcare providers. They impact the future of public healthcare quality and the business development prospects of healthcare providers.

To meet the demands of its patients taking the initiative of awareness and care support via technological highlights, our client decided to implement a custom patient engagement platform to add to the potential of its RPM system.

Our team at CleverDev Software provided the expertise, skill, and dedication for a project of such magnitude. Our client's healthcare application integration project is described in the following case study.

Business Challenge

To ignite the company's operational processes that include a wide range of therapy, nursing, and custodial support from professionals in a 24/7 format, our client required well-tuned patient engagement software. It had to become an integral element of a custom Remote Patient Monitoring platform we developed for the company. The main goal of the project was to create efficient functionality for patient-professional communication and collaboration.

Before turning to CleverDev Software, our client relied solely on phone calls or emails. That was long since out of date. It led to patient no-shows, inefficient scheduling, overloads for the professionals of the company, and weak customer management.

The lack of modern channels to get in touch with the patients and tools for information streamlining was a stumbling block that prevented them from reaching the company's business goals and scaling plans.

Furthermore, the company's lack of up-to-date means of communication and professional monitoring and support for its customers prevented it from developing a viable business in the competitive healthcare market.

At the same time, the team reviewed several patient engagement software vendors with out-of-the-box products for different sectors of the healthcare industry: dental care, surgery, and others. Despite being bulky and pricey, such systems required substantial work to fit into the requirements of the business. On top of that, the company wouldn’t be the owner of the software and had to depend on the third-party provider.

Because of these challenges and cons of standard offers, our client was in crucial need of custom interactive patient engagement solutions to raise possibilities of bringing top-quality care to the patients.

The healthcare provider was confident that CleverDev Software would be the best pick for building custom patient outreach software and adding new opportunities for the business.

Solution

The problem needed to be addressed in a regulatory-compliant manner through software development. It involved IT-intensive components and a thorough understanding of the industry and the latest achievements in the field. The healthcare organization made a wise decision by choosing CleverDev Software for patient engagement software development.

As a part of our efforts to increase our client's efficiency and productivity, our team designed a high-quality solution for the provider.

A key focus of our specialists was to deliver powerful patient communication software and build interactive modules enriched with innovative capabilities. We designed and implemented an outreach system that facilitated interaction between patients and the innovative RPM platform of our client.

A natively connected environment for the customers and professionals of the company was delivered to our client as part of a patient engagement solution. It was empowered by the following original elements.

Schedule Management

Patient engagement software also powers advanced scheduling features including patient self-scheduling. While the personnel can configure and maintain control over patients’ access to appointment management, and each appointment requires staff approval, patients can approach specialists 24/7 like in other consumer-focused industries. It gives the provider the advantage of filling the schedule to a greater degree. The patients get better support and reduced gaps in care.

Patient Chats

The feature provides ceaseless support for patients via text, voice, or video chat capabilities. The messages are secured through the platform and can be submitted at any comfortable time. Care professionals can respond to them swiftly and do not have to waste precious time on additional phone calls. So, our client’s specialists and their patients get a practical patient engagement solution to interact at the day's optimal time.

Automated Reminding Systems

Our patient communication software reinvented the system of notifications for patients and specialists. For example, the application sends push notifications or messages to patients to remind them to take medicine on time or inform them about the specialists’ visits.

A Secure System for EHR and Medical Data

All medical data can be uploaded by patients digitally in the form of EHR. It can be easily and securely accessed by healthcare specialists of our client’s company. At the same time, the professionals can also exchange necessary documents with patients on the platform. All sensitive information is secured by our robust and regulatory-compliant software.

Billing Management for Patients

Our client's advanced patient engagement platform adds transparency to service for patients. They can get control over their bills, statements, or claims. For instance, our cutting-edge X12 EDI integration solution enables additional features that create a PDF document of a 1500 Health Insurance Claim form if needed. By facilitating patient engagement software, physicians and patients can benefit from a more convenient billing process.

Patient Feedback and Service Recovery Features

Our platform for patient outreach offers a practical tool for patient satisfaction monitoring and maintaining possible issues in the shortest time. It helps collect feedback and recover any dissatisfied patient experiences quickly. The feature is a valuable source of empowering an individual approach and careful support to every patient.

An Information Source Through the Platform

This patient engagement platform form can also be used to educate patients about their medical conditions by providing access to all relevant content and becoming a trusted source of information. It helps our client’s customers become more aware of their health condition.

Along with our integrated teams' combined expertise, we were able to provide an omnichannel solution utilizing a range of related tools and technologies.

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A vital component of the project was ensuring compliance with HIPAA policies. A secure, confidential, and accessible system was used to maintain electronic health records (EHR).

Collaboration between business analysts, system architects, quality assurance professionals, and UX/UI specialists was critical to creating the best patient engagement solution for the healthcare company.